Cloud Business, a Microsoft SharePoint specialist, and Caltech IT, a Microsoft Dynamics CRM specialist and developer of the TenantViewCRM software, have formed a partnership to integrate TenantViewCRM with Dynamics CRM and SharePoint specifically for housing providers. With tenant information at its core, TenantViewCRM provides a universal search facility on tenants, contracts, properties and enquiries. The…
Cloud Business and Caltech IT partner for tenant CRMRead More →
031 - January 2013
Capita’s review of tenant communications
Capita’s software services business has just completed a review of tenants’ technology preferences and the barriers around the wider use of technology, based on data from a cross-section of social housing tenants, supported or sheltered housing residents, and homeless service users. The survey found that mobile phones have surpassed landline phones in terms of their…
Capita’s review of tenant communicationsRead More →
Liquid Voice and Ember Services offer speech analytics for housing
Call-recording specialist Liquid Voice has partnered with customer management consultancy Ember Services to offer speech analytics as a managed service for housing providers. The new service combines Liquid Voice’s call-recording technology with Ember’s managed analytics capabilities. The end-to-end solution will capture tenant conversations and analyse their content to provide insights that will help Liquid Voice’s…
Liquid Voice and Ember Services offer speech analytics for housingRead More →
Livin engages tenants with Orchard
Orchard’s rapid application development team has been extending its Campaign Management module to support a community engagement project being run by Livin. The housing provider wants to support its tenants by carrying out tenancy visits and interviewing tenants to find out if they have particular needs around the health, social and financial aspects of their…
Livin engages tenants with OrchardRead More →
Peaks & Plains builds its own app
Peaks & Plains Housing Trust has built its own iPhone and iPad app for tenants, giving them access to the latest information about their account, whether that’s finding out when their repairs appointment is or how much their next rent payment will be. It also allows them to report repairs or anti-social behaviour. Following specialist…
Peaks & Plains builds its own appRead More →
Self-service HMS portal for Wolverhampton Homes
Wolverhampton Homes has developed a new self-service portal to help its tenants get online, with the portal linking direct to live and up-to-date data in its Northgate housing management system. This mean that tenants can serve themselves in the same way as they can when banking online or using online retail services. The site went…
Self-service HMS portal for Wolverhampton HomesRead More →
