Riverside Housing is implementing Lagan Enterprise CRM from Kana Software to improve its customer service and broaden its channels of communications. Lagan Enterprise will be integrated with Riverside’s Capita housing management system as well as antisocial behaviour, document management, telephony and email management systems. Riverside handles 500,000 telephone and email interactions per year through its…
Riverside Housing selects Kana’s Lagan CRMRead More →
033 - May 2013
Housing Solutions kicks off £2.5m ICT programme
As part of a £2.5 million investment in new technologies, Housing Solutions is introducing a real-time online repair reporting system from Civica and delivering more services on the doorstep by staff using iPads. Richard Harvey, ICT manager, Housing Solutions, said, “Over the next five years we will build over 1,000 homes, while the homes that…
Housing Solutions kicks off £2.5m ICT programmeRead More →
Do you see the impact of UC?
A quick canter around the internet at the moment will tell you all you need to know about universal credit: It will start in October 2013; It replaces Jobseekers Allowance, Employment Support Allowance, Income Support, Child Tax Credit, Working Tax Credit and Housing Benefit; A pilot will run in four areas [at the time of…
Do you see the impact of UC?Read More →
UC will increase arrears by £180 per tenant
Law firm Winckworth Sherwood, whose clients include over 200 social housing providers, house builders and funders, reported that even tenants with little or no history of rent arrears could find themselves in arrears by an average of £180 after the introduction of universal credit. Nikki Lynds-Xavier, a partner in Winckworth Sherwood’s housing management team said,…
UC will increase arrears by £180 per tenantRead More →
Castle launches ‘bedroom tax’ software
Castle Computer Services has developed a simple QlikView-based system that quickly identifies tenants affected by the Housing Reform Act. The Castle system integrates easily with existing housing management systems and any manually collated data to cross-reference tenant details against the Welfare Reform Act criteria to establish which households will receive reduced benefits. It also calculates…
Castle launches ‘bedroom tax’ softwareRead More →
Allpay’s UC survey – Affordability checks, door-to-door collections and higher arrears
A survey from Allpay has found that affordability checks, door-to-door collection and increasing the number of residents paying rent with a direct debit are just some of the ideas being considered by housing providers to minimise arrears once universal credit is introduced. Based on the views of over 100 housing professionals, Allpay reported that more…
Allpay’s UC survey – Affordability checks, door-to-door collections and higher arrearsRead More →
