Irwell Valley Housing Association has selected Metronet and its partner Central Network & Technologies (CNT) for the implementation of a new wide area network. The £100,000 contract began in February 2013 and will run for three years. Metronet and CNT have rolled out a complete network refresh for Irwell Valley across 25 sites around Greater…
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034 - July 2013
Metronet wins £500,000 deal with City West
City West Housing Trust has awarded Metronet a four-year contract for internet connectivity and wide-area networking. The contract began in May 2013 and is worth more than £500,000. City West’s offices around Manchester will now be connected at speeds of between 100Mbps and 1Gbps using a combination of fibre and high-capacity wireless technology. Martin Barber,…
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Big Data for Dummies
If you are considering adopting big data or even already using it, we can strongly recommend getting hold of a copy of ‘Big Data For Dummies’. Don’t be put off by the title; it’s not a watered-down summary for non-IT people. It’s written in the same open and approachable style as the other books in…
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Big data gets bigger
‘Big data’ is everywhere these days, even making it onto the agenda of the recent G8 political summit. Housing Technology interviewed a selection of people with an interest in big data to share their view on how big data can be applied to housing providers’ operations. First of all what is big data? Most people…
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Futures Housing and Orchard – Conversations on customers’ terms
A project to harness the power of text messaging to engage better with residents has resulted in a housing group partnering with a software provider on a bespoke solution. Gavin Hitchcock, head of ICT at East Midlands-based Futures Housing Group explains how they did it. Channel shift is a hot topic for housing providers. Moving…
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CHP links Omfax’s Keyfax with Microsoft Dynamics
CHP is using Microsoft Dynamics CRM to improve how it uses its existing Keyfax Enquiries call-scripting software from Omfax Systems for call handling and business intelligence. CHP has used Keyfax intelligent call-scripting for 10 years and is an established IT part of the repairs process. The scripting gives CHP’s customer service advisors a knowledge base…
CHP links Omfax’s Keyfax with Microsoft DynamicsRead More →
