Post Office branches now offer a free service where counter staff can print the nearest internet access points to customers’ homes. The Post Office, Online Centre Foundation and other partners have for the first time brought together the information about internet courses across the UK to create a single database. 11,800 Post Office branches can…
Post Office’s walk-in service for digital inclusionRead More →
034 - July 2013
Greenfields’ DI plan with Montal
Working alongside Montal Computer Services, Greenfields Community Housing is installing thin-client terminals in the communal areas and wi-fi access throughout its sheltered housing schemes in order to encourage digital inclusion ahead of the government’s ‘digital by default’ delivery of welfare reforms. With training provided by Greenfields’ in-house IT team, residents can use the web and…
Greenfields’ DI plan with MontalRead More →
Newport City Homes gets Microsoft Dynamics with Goldcrest
Goldcrest Solutions, a specialist in Microsoft Dynamics CRM for the social housing sector, was chosen by Newport City Homes to enhance their existing Microsoft Dynamics CRM solution to cut the time it took to produce quarterly utility bills for residents. All quarterly meter readings are now imported directly into Dynamics CRM along with any payment…
Newport City Homes gets Microsoft Dynamics with GoldcrestRead More →
Unlocking the power in resident databases
Tenant profiling, communications, preferences and participation is a recurring theme for many housing associations, RSLs and ALMOs. With vast amounts of valuable information in housing providers’ computer systems, harnessing the power that is contained within resident databases is key to the successful implementation and reporting of many of the wider housing initiatives being implemented today….
Unlocking the power in resident databasesRead More →
ISG’s Sharepoint at Golden Gates
ISG Technology has completed the installation of a Microsoft Sharepoint 2010 intranet and extranet at Golden Gates Housing Trust. The project was completed in August after a three month implementation. Golden Gates Housing Trust was formed in 2010 when it took over almost 9,000 properties from Warrington Borough Council. The additional workload to manage the…
ISG’s Sharepoint at Golden GatesRead More →
Isos Housing selects Optevia for CRM
Isos Housing has chosen Optevia to implement a new CRM system across its operations. Based on Microsoft Dynamics CRM, the Optevia will enable Isos to capture resident activity and manage all interactions with its tenants. Chrissie Anderson, CRM project manager, Isos Housing, said: “In order to deliver an exceptional customer experience with a diverse range…
Isos Housing selects Optevia for CRMRead More →
