Yorkshire Housing’s head of neighbourhoods, Nadhia Khan explains the results of staff working in a mobile way in neighbourhoods and what they have learned along the way. Neighbourhood operating model principles In 2012, we set up a customer service programme to create a new customer service centre in Leeds, review service processes and implement a…
Transforming neighbourhood mobile working at Yorkshire HousingRead More →
036 - November 2013
Acuma delivers mobile SAP solution for Community Housing
Community Housing Group has completed the implementation of an SAP-based mobile working solution developed by Acuma to increase productivity of their housing and field officers by giving them access to corporate data on iPads. Having reviewed CHG requirements and business operations, Acuma recommended a native iPad application with offline capability, integrated with CHG’s core business…
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iPads for Asra Housing workers
Running as a pilot project in Leicester, Asra Housing Group has given iPads to all of its housing and income officers, with firm instructions to get out onto the streets and deal with customers’ complaints and comments face-to-face. Sally-Anne Underhill, who is in charge of the mobile working project at Asra Housing, said, “It is…
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Montal helps Eastlands Homes with mobile working
With help from Montal Computer Services, Eastlands Homes has completed the first phase of implementing mobile working for its responsive heating and electrical services within its repairs team, with 55 workers now using the system. The new system proposed by Montal comprises 1st Touch for mobile working, Xmbrace DRS for scheduling and SOTI MobiControl for…
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From paper to iPad at Golden Gates Housing
Golden Gates Housing Trust has replaced its paper-based repairs processes with a iPad-based mobile forms solution from Footprint Solutions. The implementation is as a result of the housing provider’s repairs staff increasing from 230 in 2004 to 370 in 2013 and the need to provide more transparent reporting to tenants. Golden Gates’ tenants submit repair…
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Streamlined scheduling at Wigan & Leigh with Xmbrace
Having used Xmbrace DRS dynamic scheduling software since 2009, Wigan and Leigh Housing extended its use earlier this year to its wider estate management services. Before the widespread introduction of mobile working and dynamic scheduling, WLH’s 80 customer-facing staff had two main problems. First, appointments were made in isolation with no way for the officers…
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