Sir – A common theme has emerged in the past year regarding the impact of welfare reform; the conclusion that housing providers need to devote more resources to support tenants to avoid problems with arrears. We’ve heard landlords describe the need for increased process efficiencies to enable front-line colleagues to spend more time with tenants,…
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040 - July 2014
From enthusiasm to action
Sir – In the space of one week, I attended two events. The first was the CIH’s Housing Goes Digital event in Birmingham and then the Technology in Housing seminar in Edinburgh. One thing we came across at both events was the absolute enthusiasm of landlords to innovate. I spotted some brave decisions in the…
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Reducing on customer effort
Sir – Most businesses need to respond to the ever-increasing demands to deliver services ‘on the go’ to support customers’ busy lifestyles and their increasing reliance on and love affair with technology. Housing is having to respond to this evolution as welfare reform ups the ante around digital inclusion. At Home Group, we know we…
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Help tenants and protect revenues
Sir – A recent poll conducted on behalf of the NHF found that 67 per cent of tenants affected by welfare reform are finding it hard to pay their rent, 55 per cent had often run out of money by the end of the week or month, 40 per cent of affected tenants had no…
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How innovation and creativity can meet housing needs
Sir – Councils are looking beyond the HRA to develop their new building programmes for two reasons. First, yes, the HRA Self-Financing settlement has allowed 170 stock-owning councils to address investment in their stock, but, that said, a large number of these councils have reached their borrowing cap. Secondly, the new HCA affordable housing programme…
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Benchmarking your IT services
Richard Troote, head of ICT at Wales & West Housing and chair of the Community Housing Cymru IT Network, and Henk Korevaar, founder of F-fectis, reflect on an international collaboration to find value for money (VFM) within housing providers’ IT departments. Relevance of IT benchmarking The number of housing providers contributing to IT benchmarking has…
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