1st Touch has just added ‘supporting people’ and ‘arrears’ modules to its mobile workforce solutions. The Supporting People module automates the processes involved in providing support officers with all the tenant information and functionality they need in the field, including pre-defined forms for possible areas of risk in order to initiate a programme of regular…
1st Touch adds new modules for Supporting People and ArrearsRead More →
041 - September 2014
Guardian24 protects Notting Hill’s lone workers
Notting Hill Housing Group is using Guardian24’s software to protect over 400 of its workers whose roles expose them to potential risks while working out of the office, with the risks varying from visiting empty or remote properties to verbal or physical abuse when dealing with confrontations from some tenants. NHHG has worked with Guardian24…
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Severn Vale improves ‘first-time fixes’ with Orchard
Orchard has completed an audit of how Severn Vale Housing is using its Orchard housing management system, particularly around improving avoidable customer contacts and encouraging tenants to use self-service channels. The audit also laid the foundations for mobile working and improved CRM, workflow and EDM to increase the number of ‘first-time fix’ resolutions. Severn Vale…
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Lone-worker app from Guardian24 on Google Play Store
Guardian24 has added its lone-worker safety app to the Google Play Store, making it faster to download and easier to keep up to date with the latest version of the app or when an upgrade is available. Guardian24’s app enables lone workers to log in and out of daily tasks, leaving details of their location…
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Home Group tenants get Utilita smart meters
Around 4,000 Home Group tenants in London have been offered the chance to switch to Utilita Energy, with the installation of a free smart meter to help them monitor and reduce their electricity and gas consumption. Similar projects with other housing providers have enabled tenants to save up to £40 each on their annual bills….
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Cairn Housing chooses Netcall for customer engagement
Cairn Housing Association has signed a five-year agreement with Netcall to manage its end-to-end customer engagement process using Netcall’s Liberty platform which includes email, SMS messaging, web chat and social media integrated with CRM software. By partnering with Netcall, Cairn hopes to rethink how it communicates with tenants. The housing provider’s goal is to ensure…
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