Orchard has completed an audit of how Severn Vale Housing is using its Orchard housing management system, particularly around improving avoidable customer contacts and encouraging tenants to use self-service channels. The audit also laid the foundations for mobile working and improved CRM, workflow and EDM to increase the number of ‘first-time fix’ resolutions. Severn Vale…
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042 - November 2014
Trident develops app with Panda Media
Trident has launched a mobile app that enables tenants to pay their rent, and report repairs and anti-social behaviour (with the added facility to upload photos), all from the convenience of their iPhone or Android smartphone. In addition, Trident staff can also use the same app to report local issues when they are out and…
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Housing ‘Tinder’ from Viridian
Viridian Housing has reached the final round of innovation charity Nesta’s ‘Housing Open Data Challenge’ with its ‘Housing Tinder’ app. Inspired by the US dating app Tinder, which connects mobile users with the Facebook profiles of likely romantic partners within a given radius, Viridian’s app is intended to make it easier for tenants to arrange…
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Master data management for Wheatley with VisionWare
Wheatley Group has completed the implementation of a new CRM and master data management infrastructure that gives it a single view of each of its tenants across its four operating companies (including Glasgow Housing Association) and its external partners. Based on VisionWare’s MultiVue system, the housing group can now ensure that all of its disparate…
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Front-line support with Axonex and Enghouse Interactive
With the introduction of welfare reforms, most housing providers are reporting an increase in queries from tenants wanting to know how the changes will affect them, adding to the workloads of customer service teams. Axonex has reported on how more than 40 housing providers in the UK are using Enghouse Interactive’s technology to stream, prioritise…
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Abritas launches ‘swapandmove’ online service
A new service from Abritas to help tenants to swap their homes went live in October. Tenants can now register on www.swapandmove.co.uk to advertise their home for swapping with another tenant. They can then search for suitable swaps and contact other tenants to arrange a mutual exchange. Swapandmove helps tenants to exchange their homes both…
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