Paragon Community Housing Group has recently won the 2014 National Housing award for Best Digital Marketing for achievements that are centred on its new website. Hannah Elford, Paragon’s design and communications manager, explains how they are making the first steps in a digital journey. We needed to revitalise our online presence and expand our digital…
Building an award-winning website at Paragon Community HousingRead More →
042 - November 2014
MPLSystems launches IntelligentResponse
MPLSystems has launched IntelligentResponse to help housing providers handle the increasing volume of incoming messages from the growth in web chats, social media, mobile apps and email. The software supports the blending of automated and assisted responses, resulting in up to 60 per cent of messages being handled automatically. IntelligentResponse uses text analytics technologies to…
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Derby Homes opts for Clearview’s customer engagement suite
Derby Homes has deployed Clearview’s customer engagement suite of software. Paul Cole, Derby Homes’ customer engagement officer, explains the thinking behind the decision to implement Clearview and the challenges faced by the resident involvement team. What are your resident involvement challenges? As a result of a council review of housing services in 2013, resident involvement…
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Launch of the Connected Housing Initiative for DI
A group of 12 housing providers (representing 400,000 households), the Greater London Authority and Digital Unite are collaborating to combat digital exclusion. The Connected Housing Initiative aims to highlight the 1.8 million social housing residents who are digitally excluded. The 12 housing providers estimate that over 110,000 of their own tenants are unable to access…
Launch of the Connected Housing Initiative for DIRead More →
BT launches dedicated DI service for housing
Housing providers can now offer cost-effective internet connections and devices to their tenants, with the launch of a new shared internet service from BT Business. The service delivers an internet connection, which could include shared access between residents to reduce monthly rental costs, and an affordable device, as well as training and support for tenants….
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£53,000 DI project from L&Q
L&Q has launched a year-long digital inclusion programme for 150 of its residents. L&Q’s ‘Digital 400’ (D400) programme is being funded by a £53,000 grant from the L&Q Foundation and will be delivered with training provider Silver Training. D400 will initially offer 150 residents without computer skills bespoke IT training as well as free equipment…
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