As the government puts more and more of its essential services online, many housing providers are recognising that tenants don’t just want access to the internet, they need it. While digital inclusion poses many challenges to housing providers, it also offers many opportunities in terms of increasing efficiency through channel shifting, improving customer service, and…
Integrated digital strategies and digital inclusionRead More →
042 - November 2014
Railway Housing heads for the cloud with Civica
Railway Housing Association has reported that it has cut its IT costs by 30 per cent since it moved its infrastructure to a fully-managed cloud service from Civica. Railway Housing’s relationship with Civica dates back to 2001; at that time, it was technologically stuck in the past and required new systems that could help run…
Railway Housing heads for the cloud with CivicaRead More →
Making sense of big data
Sir – One of the hottest topics in technology over the past few years has undoubtedly been big data. This is essentially any data-set large and complex enough that it becomes difficult to process using traditional applications. The key question is: how can housing providers benefit from big data, and avoid it becoming a problem?…
Making sense of big dataRead More →
Balancing costs and services
Sir – Councils in England were warned recently that there was a danger they could run out of money. This is tough news; councils are faced with an increasing need to find savings, but this often leads to a reduction in front-line services. Perhaps there is another way? I would suggest that councils should explore…
Balancing costs and servicesRead More →
Universal credit and channel shifting
Sir – The potential impact of welfare reform is the most significant risk faced by housing providers in recent history. However, it is also seen by forward-thinking boards as an opportunity for positive change. The exact degree to which cash flows and revenues will be affected by universal credit is uncertain. With many housing providers…
Universal credit and channel shiftingRead More →
Curo Housing wins gold for its staff
Curo Housing has been awarded the Investors in People gold standard, joining the top seven per cent of accredited organisations across the UK. Paul Devoy, head of Investors in People, said, “We’d like to congratulate Curo on its gold standard. Such a high level of accreditation is the sign of great people management practices and…
Curo Housing wins gold for its staffRead More →
