First Wessex is now using Orchard’s business process management (BPM) solution to automate its rent refund process. Users can now request a refund that can be authorised by appropriate members of staff before reaching the finance department for processing. Although First Wessex had already developed a rent refund workflow which took care of the authorisation…
Orchard BPM at First WessexRead More →
044 - March 2015
Centralised financials at AmicusHorizon with Sapphire & SunSystems
After a series of mergers, acquisitions and business expansion, AmicusHorizon has consolidated all of its financial processes into a single Infor Sunsystems application from Sapphire Systems. Robert Stewart, business systems manager, AmicusHorizon, said, “There have been a lot of changes within the company, from our original merger of two companies, to smaller amalgamations, restructures and…
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One Housing chooses Oneserve for in-house maintenance
One Housing has chosen Oneserve to support the creation of One Direct, its in-house maintenance service. Ceri Theobald, operations director, One Housing, said, “The partnership with Oneserve is an extremely important part of our creation of One Direct. We are already scoping out how the Oneserve system can be implemented to help improve efficiency on…
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North West Leicestershire goes mobile
Oneserve has helped North West Leicestershire District Council to modernise its DLO and move to mobile working. Since its introduction, the council mobile workers have completed 15 per cent more jobs per week and reduced its reliance on external contractors. The Oneserve scheduling solution enables NWLDC to let its operatives make more on-site decisions, showing…
North West Leicestershire goes mobileRead More →
Getting the message yet?
At the recent Housing Technology 2015 conference, a common theme throughout almost every single presentation and indeed the IT leaders’ panel discussion was the difficulty of either integrating different applications (even those from the same supplier) and/or transferring data easily between them. Regardless of whether people were talking about messaging, APIs, integration, data transfer, data…
Getting the message yet?Read More →
First Choice Homes’ hosted helpdesk from House-on-the-Hill
First Choice Homes Oldham’s ICT service delivery manager, David Gorman, describes the process of choosing and implementing House-on-the-Hill’s hosted helpdesk software. SupportDesk was recommended to me by a colleague who had seen it demonstrated at a conference. We were searching for a new service desk software tool that had the ability to be either hosted…
First Choice Homes’ hosted helpdesk from House-on-the-HillRead More →
