It is key for any housing provider to keep in close contact with its tenants, resolving any queries they may have, ensuring they are aware of the latest government regulations and how that affects their social and economic well-being. EMH Group take these responsibilities seriously and they are embedded into our core values. That’s why…
EMH’s top tips for putting service firstRead More →
046 - July 2015
Process automation at MHS Homes
MHS Homes’ head of ICT, Nick Hadley, reports on how the launch of the housing provider’s 2015-18 strategic plan highlights its ambitions to use process automation to enhance the tenant experience and make cost savings. Its key objective is to be financially fit and lean by implementing procurement practices that deliver better control and contribute…
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Plus Dane offers Looking Local apps
Looking Local has completed the development of two new apps supporting health and financial wellbeing for Plus Dane tenants, encompassing both Plus Dane’s various housing services as well as complementary services from external government agencies. In addition to services such as repairs reporting, paying rent and requesting appointments, Plus Dane’s new digital solution provides support…
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Procurement Hub launched by Places for People
Places for People has launched a new procurement service, offering a comprehensive bundle of IT services for itself and other housing providers to buy without getting caught up in lengthy procurement processes. The housing provider’s Procurement Hub comprises seven ‘lots’ of core software and hardware, delivered by five IT suppliers: Open Reality (client, server and…
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Hyde selects 1st Touch for mobile working
Hyde Group has chosen mobile workforce software from 1st Touch to help deliver mobile working solutions to staff. The new technology will be used at first by the group’s incomes officers and then by other staff such as surveyors and housing officers. The mobile solution will deliver all the information and forms needed by an…
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Dealing with welfare reform at Golden Gates
Peter Fitzhenry is managing director of Golden Gates Housing Trust. The introduction of the bedroom tax and universal credit as components of the government’s welfare reform programme, for which Warrington was a Pathfinder, was widely predicted to increase rent arrears and voids, leading to substantial losses in revenue for Golden Gates Housing Trust. The housing…
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