Relationships matter to us. How we interact with others and with the world around us is important. Where we have a relationship, it is important that we feel valued and the same applies when we talk to organisations about personal matters. Aside from health, our homes are the most personal things to us. So when…
Using IT automation to personalise customer callsRead More →
047 - September 2015
Mosaic Island creates sustainable future for Catalyst Housing
In 2012, Catalyst Housing Group embarked on a £5 million internal change programme, which involved the consolidation of legacy systems to an Orchard solution. Faced with a number of difficulties internally, the programme fell behind schedule. Mosaic Island was then invited to conduct a review of the programme and to make recommendations with a view…
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Hendre selects Real Asset Management for FRS102 and SORP
The Hendre Group has selected Real Asset Management to deliver a component accounting solution to cover the group’s fixed assets and ensure compliance with key accounting standards. The new system will replace its manual, spreadsheet-based processes which had become inefficient in supporting its large volume of data, while key reports had become too cumbersome to…
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Intercity Technology rings the changes for South Liverpool Homes
South Liverpool Homes is now using Intercity Technology for its mobile phone provision, based on a fixed-cost package. Before its relationship with Intercity Technology, South Liverpool Homes had been very disappointed with its previous two mobile phone providers. The issues included poor service delivery, the re-charging of staff calls and inefficient call monitoring. With their…
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Kirona puts North Lanarkshire on the move
North Lanarkshire Council has chosen Kirona’s mobile working and dynamic job scheduling software to support staff in its housing and home care departments. Since implementing the Job Manager and Xmbrace DRS software, the council has reduced its administrative costs by almost £300,000 per year. It has also boosted the productivity of its local homes teams…
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Orchard’s texting solution strengthens Futures Housing’s improvement programme
Futures Housing Group is using a text-messaging solution from Orchard to better engage with its tenants. The solution was co-developed by the two companies, with Orchard using the housing provider’s insight into tenants’ preferred means of communication and the most relevant operational areas for the initial roll-out of an automated SMS system. Gavin Hitchcock, head…
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