Bernicia Group has completed an overhaul of its IT infrastructure, adopting a virtualised environment and reducing its disaster recovery (DR) period from days to less than 30 minutes. Work conducted by virtualisation specialist SITS Group has enabled the housing provider to cut costs, speed up its processes and bolster security. The firm worked with SITS…
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047 - September 2015
Application consolidation – is it right for you?
Housing Technology interviewed IT experts from Clearview, DXW, Horton Housing Association and PIMSS Data Systems about the merits of consolidating existing business applications. The most common reasons for application consolidation tend to be around reducing the complexity of managing a diverse portfolio of business systems and minimising data duplication between them, but there are other…
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Skyguard personal alarms help Circle Housing’s lone workers
Circle Housing Property Services has introduced MySOS Mandown personal safety devices from Skyguard. Circle Housing Property Services (CHPS) is an in-house property maintenance team providing services to Circle Housing’s regional providers. It employs around 115 lone-working tradesmen across a large geographical area, with a consequent risk of workplace injury or assault. To mitigate the risk…
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Multi-channel services from EMH Group with Enghouse Interactive
EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
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Equity Housing mobile via Golden Gates & Footprint Solutions
Equity Housing Group has mobilised its neighbourhood officers using Housing Support Pro software from Footprint Solutions, acquired via a framework agreement set up by Golden Gates Housing Trust and the software provider. The software was implemented in June 2015. The adoption of the mobile working software follows the transformation of Equity’s neighbourhood services, of which…
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Applications integration through the looking glass
At a time when the anticipated repercussions of welfare reform on previously near-certain revenues are shaking up housing providers, it is all the more important to understand the role technology can play in reducing operating costs. After all, changes to the way in which housing providers achieve better operating efficiencies could help to realise their…
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