Elite Business Systems and the Connected Housing Initiative, in conjunction with EE, are offering a 20 per cent discount off selected portable EE wi-fi hubs and SIM cards. The offer is open to any not-for-profit organisation helping communities to get online. Not-for-profit organisations, including housing providers and registered charities, can order the Osprey 2 mini…
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048 - November 2015
Capita supports new Single Access Route to Housing in Wales
SARTH (Single Access Route to Housing) is a partnership project between three local authorities and five housing providers across North Wales, a Welsh Government-supported initiative designed to streamline and simplify the process of allocating suitable housing. United by a single allocations policy, SARTH is striving to improve both customer experience and efficiencies with its new…
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Town & Country Housing developments with Optevia and Dynamics CRM
Town & Country Housing Group has developed its own money support and service charge enquiries system using Optevia’s Social Housing Essentials software and Microsoft Dynamics CRM 2015. Following just two days of training and online learning sessions, Town & Country Housing was able to design, configure and deploy its new service charges system within days….
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Kirklees introduces BetterOff universal benefits tool
A new approach to welfare advice and benefit applications has been launched by Kirklees Council in West Yorkshire. Not only digitising ‘high-volume’ benefit forms and embedding real-world advice, the BetterOff solution combines benefits with employment advice and thousands of job vacancies all within a single web portal. BetterOff was designed in response to cuts in…
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A premier approach to service delivery?
There’s nothing like a job that involves travel. As I wearily dropped my overnight bag onto the purple-trimmed hotel bed, I reflected that the hotelier hosting my night’s stay was operating a rather slicker business model than most. Not more enjoyable or more customer-friendly, but the booking and check-in process were certainly more efficient. Samuel…
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Forging ahead in the face of austerity
With housing providers and local authorities’ budgets across the UK being reduced, Steve Smith from Welbeing discusses whether this could be an opportunity to create a new model for community and telecare services that are person-centred and cost-effective. Changing times I’ve worked in the community alarm/telehealthcare sector for more than 30 years, but the last…
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