Many years ago I was having lunch with a technology guru called Dr Alan Solomon (you can tell it was the 1990s because we were actually having lunch in a proper restaurant rather than sandwiches around a meeting room table). Between munching on a large plate of spare ribs washed down with quite a few…
CCTV – Reducing the risks you simply can’t seeRead More →
050 - March 2016
Peaks & Plains – Taking a user-focused approach to the web
Our website has long been a vital channel for servicing our customers. And as a result, we are always looking for ways that it can be improved to help us serve them better. This year, we are working with digital user experience (UX) agency, Sigma, to further digitalise our services so we can provide a…
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Letter from Capita – IoT & asset management
Sir, I read with interest the previous edition of Housing Technology (January 2016), especially the articles on the internet of things and smart asset management, and felt compelled to write with my observations on a couple of points raised. Being already involved in the delivery of an IoT project at Two Castles Housing, I wholeheartedly…
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1st Touch mobilises Thenue Housing
Thenue Housing Association has introduced mobile workforce technology from 1st Touch in order to deliver more services digitally through its mobile operatives. These will initially include estate management and tenancy services along with pre- and post-void inspections. 1st Touch was chosen because of its software’s ability to integrate with Thenue Housing’s Aareon housing management systems…
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Wakefield & District Housing on the move with Capita
Capita has helped Wakefield & District Housing improve productivity by a third following the introduction of its mobile working software. With responsibility for maintaining the homes of more than 20 per cent of the local population, WDH deals with a wide variety of tenant enquiries every day, ranging from the urgent to the routine. As…
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Effective IT has never been more important – and housing providers know it
We recently surveyed a number of professionals in the housing sector on how they see IT helping them deal with the myriad pressures they face. The results were, to put it mildly, eye opening. Far from being a drain on resources, technology was the saviour. 97 per cent said that IT solutions were important to…
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