Back in the day, there was a council or housing provider coming to market every week looking for an ‘integrated housing management system’. Whether migrating from an in-house IT nightmare or wanting to swap out another HMS, the transaction was predictable; a beauty parade comparing back-office functionality across 20 or so modules, each designed to…
An ERP by any other nameRead More →
050 - March 2016
Omfax expands into mainland Europe
Specialist customer service solutions provider Omfax Systems, has secured its first housing customer in mainland Europe. Glostrup Boligselskab, a Danish housing provider in Copenhagen, has bought Omfax’s Keyfax Interview Online, a web-based repairs reporting tool that enables tenants to report repairs around the clock. The system enables repairs to be diagnosed easier and faster by…
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Home Group saves £220k with TSG
A new knowledge management tool developed by IT specialists Technology Services Group (TSG) has saved Home Group £220,000 in its first year of operation and reduced the training time for new call-centre staff by almost 70 per cent, from one month to just 10 days. Home Group receives over 24,000 repair calls every month. Inefficiencies…
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Housing mergers – IT adoption or IT alignment?
Chris McLaughlin, CEO of housing management software provider MIS-AMS, looks at how a large percentage of all housing mergers’ synergies are dependent directly on IT and often it’s the IT integration process that drives the merger timetable. Should you ‘adopt’ or ‘align’ your IT systems, and how can you make merging less painful and with…
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Hyde goes gigabit with Hyperoptic
Hyde Group is soon to offer its tenants access to the fastest broadband service in the UK from Hyperoptic. Enabled by fibre-to-the-premises (FTTP) provider Hyperoptic, the project will be piloted from September 2016 across six of Hyde’s existing developments in south London and two of its new-build sites in Southwark and Harrow. Hyperoptic said that…
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Now we are 50
If you didn’t notice from this edition’s cover, this is the 50th edition of Housing Technology. While we still remain a prime candidate for the BBC’s Have I Got News For You ‘guest publication’ slot, so much has happened in the social housing sector since 2008. In Housing Technology’s infancy, it was apparent to us…
Now we are 50Read More →
