For a digital inclusion programme to succeed, it’s imperative to first understand that demand is linked to supply – put simply, the priority must be the provision and availability of digital infrastructure, which will form the backbone of the programme. Unfortunately, many housing providers don’t realise that they have the power to affect what digital…
The ‘digital by default’ infrastructure of the futureRead More →
050 - March 2016
Housing providers need to integrate digital
According to a new survey by Omfax, while more than half of housing providers’ contact centres now routinely manage social media and just under half have a tenant portal, a significant proportion of providers have yet to integrate digital alongside their existing phone and face-to-face contact channels. Omfax’s Graddon said, “Some housing providers are already…
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Asra Housing cuts arrears with Mobysoft’s RentSense
Asra Housing Group has been using Mobysoft’s RentSense software to reduce its rent arrears from six per cent in 2012 to just under four per cent by March 2015, representing around £1.65 million. In 2012, Asra Housing was using its housing management system to manage arrears, but was experiencing several issues. Simon Cousins, income manager,…
Asra Housing cuts arrears with Mobysoft’s RentSenseRead More →
Orbit launches digital tenancy sign-ups
Orbit Group has created ‘Orbit Move’ in partnership with Prodo Digital to provide a faster and easier way to complete the sign-up process for new tenancies. A responsive website and mobile app help Orbit staff and their prospective tenants complete the process in five simple steps. Unlike other digital sign-up platforms in the housing sector,…
Orbit launches digital tenancy sign-upsRead More →
InterNETalia transforms Hyde’s maintenance services
The Hyde Group is using InterNETalia’s AccuServ solution for the delivery of responsive repairs and planned maintenance of its 12,000 homes. AccuServ will deliver an agile, flexible service to tenants, with work ranging from kitchen and bathroom adaptations for elderly or disabled tenants, through to out-of-hours emergency repairs, gas servicing and voids management. The improved…
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DXW adds new recruits from the Government Digital Service
DXW, a digital services provider to the public sector, has made two new appointments from the Government Digital Service to support its growing business. Dave Mann, previously a product manager at GDS and with 15 years’ experience on government digital projects, has been appointed as DXW’s head of engagement. Mann was a key member of…
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