Bracknell Forest Homes has been testing a new live chat service on its website since February 2016. The pilot service not only gives tenants an additional communications channel to reach their housing provider but also enables contact agents to deal with multiple queries at the same time. During the first six weeks of its launch,…
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051 - May 2016
Capita software protects tenants from rogue landlords
Capita’s software services business has launched a new web-based application, Advantage Impact for Rogue Landlord and Agency Management, to enable local authorities to take action against rogue private landlords and letting agents. As part of its launch, Capita is offering the software free for the first year to the first 100 local authorities who sign…
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Knowes Housing’s speedy Aareon implementation
Following the decision by Knowes Housing Association’s previous housing management system supplier to ‘end of life’ their software, the housing provider had less than a year to implement a new housing management system. Knowes Housing began its procurement process in March 2015 and went live with Aareon QL Housing & Finance in March 2016, just…
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Swan Housing’s myHA portal from Element3
Swan Housing Association has implemented Element3 Software’s myHA online tenant portal for real-time repairs, rents, statements, housing officer access and a range of additional housing services. Taking Swan’s existing self-service portal, the myHA framework has been integrated to provide a suite of online features for both tenants and housing officers. Using myHA, tenants can log…
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The digital tenant – Reality or myth?
Digitisation is transforming how services are delivered to tenants in social housing. It represents both the greatest challenges and the biggest opportunities in the history of the sector and requires a top-down, holistic approach with cultural change. But how far have we come already, and what does the future look like as we move towards…
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Homes for Haringey’s LookingLocal app
Homes for Haringey has launched a new mobile app to streamline its repairs processes as well as improve the overall digital offering it provides to tenants. Developed by Kirklees Council-owned LookingLocal, Homes for Haringey’s new mobile app allows tenants to easily report housing repairs and estate issues, as well as provide easy links to pay…
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