Orbit Group has created a bespoke online tool to deliver instant insight into its communities, key data and assets. The housing provider’s new MyIntel tool provides a one-stop shop for stock levels and arrears breakdowns and related intelligence on demographics, crime rates and education. Developed entirely in-house by Orbit’s strategy and insight team, the tool…
Orbit creates real-time insights toolRead More →
051 - May 2016
New doorstep appointments module from 1st Touch
1st Touch has just launched a doorstep appointments module to simplify and speed up appointment scheduling by either mobile housing staff or by tenants through a self-service portal and self-service app. Whilst visiting tenants at home, the new module enables mobile workers to book appointments through their handheld devices for services such as repairs, financial…
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App-based mapping in housing
The success of HACT’s Community Insight – affordable, GIS-powered community profiling and housing data-mapping software now used by more than half of the largest 150 housing providers in the UK – demonstrates the value of carefully-focused feature sets, workflow integration, immediate cost savings through implementation, and low training and installation overheads. One of the biggest…
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Cairn Housing and The Highland Council enhance customer services with Netcall CXM
Cairn Housing and The Highland Council are now both using Netcall’s Customer Experience Manager (CXM) software to streamline tenant engagement and save money by providing the right business intelligence, in the right place, at the right time. A Netcall survey found that 58 per cent of customers said that having to repeat information is their…
Cairn Housing and The Highland Council enhance customer services with Netcall CXMRead More →
Cloud EDM from ORS Group at CDS Co-operatives
ORS Group has completed the implementation of a cloud-based DocuWare electronic document management system at CDS Co-operatives. The project was part of the housing provider’s move to smaller offices in London and the consequent need to significantly reduce the amount of paper-based records and filing cabinets. Because of the short timescale of the office move,…
Cloud EDM from ORS Group at CDS Co-operativesRead More →
Soha’s CRM, self-service and mobile working with Aareon
Soha Housing has chosen Aareon as its preferred supplier for a new housing management solution. The implementation of Aareon QL at Soha Housing began in February 2016 and is scheduled to go live in May 2017. In addition to providing housing and asset management functionality, Aareon plans to improve Soha’s CRM module, create a new…
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