EMH Group has gone live with a full re-implementation of its housing management system from Orchard Information Systems as part of an ambitious change programme. David Morris, head of customer services and project manager, EMH Group, said, “This was a major project which was part of the group’s organisational development plan. The preparatory work in…
EMH Group now live with new HMS from OrchardRead More →
052 - July 2016
RCT cuts ASB with Locality Solutions
RCT Homes has replaced its antiquated ASB case management software with a new system from Locality Solutions. Jonathan Tumelty, community safety manager, RCT Homes, said, “We had previously managed a growing ASB workload using an internal housing management system, but data was duplicated, insecure and regularly lost.” Locality Solutions’ ASB software implemented at RCT Homes…
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Taking advantage of the global mobile migration
The rise and rise of mobile connectivity has been well documented. According to the 2015 GSMA Mobile Economy Report, the mobile ecosystem generated almost four per cent of UK GDP in 2014; a contribution that amounts to over $3 trillion of economic value across 236 countries. By 2020, mobile broadband connections will account for almost…
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VerseOne’s Vocoll online at Regenda
Regenda Group is now using VerseOne’s Vocoll Live Support software across its online services. In the first six months of using the new system, Regenda has successfully closed almost 1,000 tenant enquiries. When contacting Regenda’s customer service team via Live Support, tenants can now choose topics to ensure that their queries are picked up by…
VerseOne’s Vocoll online at RegendaRead More →
CIPFA & Civica report – Housing providers & councils’ commercialisation plans
A recent report commissioned by Civica from the Chartered Institute of Public Finance and Accountancy (CIPFA) has found that while the commercialisation of their services is expected to play an important part in their future business strategies, only four per cent of public-sector CEOs and CFOs said that they had significant commercial experience. The report…
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Orwell Housing selects Gigaset for DECT and warden call upgrade
Gigaset and Comms Supply have upgraded Orwell Housing’s telephony systems while seamlessly integrating with the warden-call communication system used to connect tenants with staff. The project was carried out by Comms Supply, a certified Gigaset partner, that also provides its SIP-based cloud telephony platform YourUCP to Orwell Housing’s head office and many extra care housing…
Orwell Housing selects Gigaset for DECT and warden call upgradeRead More →
