Plans to make pay-to-stay compulsory for local authorities have proved somewhat controversial and have been beset by delays through parliament as a result of the changing political landscape. However despite these delays, from April 2017 local authorities will be required to charge pay-to-stay rents to their tenants in higher income brackets. It will remain discretionary…
Getting ready for pay-to-stayRead More →
053 - September 2016
Futures Housing’s multi-channel communications – Preparing to execute
As part of a major shift towards creating effortless customer experiences, Futures Housing Group is rolling out brand new systems across its operations to help staff work with greater flexibility and give tenants more ways to interact with them. In order to achieve this objective, Futures Housing is implementing Microsoft Skype for Business (SfB) and…
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Collaboration, control and compliance with Valueworks
Housing Technology interviewed Valueworks’ executive chairman, Matthew Trimming, on what the software company does, recent changes to the company, and how it’s helping housing providers to achieve better collaboration with their contractors and external suppliers. What does Valueworks do in the housing sector? Valueworks is a software company that provides a collaboration platform to landlords,…
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Fixed in a click with Orbit
Orbit is piloting an online repairs service for its 13,000 tenants. The new service supports Orbit’s ambition to have 75 per cent of its tenant contacts online by 2020. By accessing the tool through their online account, tenants can diagnose repairs, book appointments in real-time, track progress and cancel repairs. The service is built on…
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Castle offers PanConnect for mobile working and self-service
Castle Computer Services has just set up a partnership with Housing Insight to bring the latter’s PanConnect mobile working and customer self-service solution to the housing sector. Paul Sutherland, director of housing solutions, Castle Computer Services, said, “We’re thrilled to be enhancing our offering by partnering with Housing Insight. We recognise the challenges faced by…
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1st Touch extends 360° technology for big data & real-time tenant services
By using big-data algorithms, predictive analytics and real-time access, the extended version of 1st Touch’s 360° range is now available to transform housing processes while boosting tenant services. The company said that the latest version of its dashboard and collaboration tool could streamline processes by delivering a single, 360° degree-view of all key metrics and…
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