In July 2016, North Star went live with Documotive CRM within its customer services team, the latest in a number of Castleton Technology (Documotive’s parent organisation) systems over a two-year period. The CRM deployment follows the implementation of Castleton’s Agile Customer app, Agile Staff app and initial testing of Agile Forms. Keith Saunders, group ICT…
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053 - September 2016
New Charter transforms with 1st Touch’s 360° tenant portal
A 360° tenant portal system from 1st Touch is being used by New Charter Group to transform its mobile workforce processes and tenant support strategy. The new system delivers a single-view of all key data, both for field operatives through their handheld devices and to tenants through an online portal-based customer hub. Following a review…
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Are you planning for Pay-to-Stay?
The government has recently announced a number of delays to high-profile projects such as Hinkley Point C, the roll-out of universal credit and the model for the future funding of supported housing. In this context, many people in the housing sector are wondering when the planned pay-to-stay initiative will be implemented. At the time of…
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Paying to stay
We’ve covered the government’s pay-to-stay programme in three separate pieces in this issue of Housing Technology, including how Canada’s version of pay-to-stay is being handled in Ottawa. In short, the pay-to-stay programme will mean higher rents for higher-earning tenants (£40,000+ in London and £31,000+ outside London) living in social housing. While the underlying reasons behind…
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Five ways wearable technology will change our lives
The internet of things (IoT) is the networking of the physical world and nothing epitomises this more than wearable technology. Everyone has become used to objects such as the Fitbit activity tracker and the Apple Watch but many people don’t appreciate the limitless potential of how wearable technology could affect their lives in the future….
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Orchard & Civica on the future of finance management systems
Housing Technology interviewed Civica’s managing director for housing and asset management, Jeff Hewitt, and Orchard’s marketing officer, Craig Tither, about recent changes to housing providers’ financial management systems, ERP systems vs. dedicated housing applications, and the move towards web- and app-based systems. How do today’s financial management systems (FMS) differ to those from five years’…
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