Thenue Housing has launched a free self-service app for its tenants, using software from 1st Touch to offer a range of services previously unavailable on phones or tablets. Brian Gannon, head of housing and community regeneration, Thenue Housing, said, “We have been developing our digital strategy which details how we will maximise our residents’ access…
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056 - March 2017
Rural Housing’s component accounting with Real Asset Management
Rural Housing has implemented Real Asset Management’s component accounting software to improve its fixed asset management processes, replacing its previous Excel-based reporting. Elaine McGonigle, finance manager, Rural Housing, said, “RAM’s software encompasses all of the component accounting rules, including FRS 102 and SORP 2014. The integration with our finance system is a huge benefit and…
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Poplar HARCA drives down arrears with RentSense
Poplar HARCA has reduced arrears and prepared itself for universal credit with Mobysoft’s RentSense software. Before implementing RentSense, Poplar HARCA was using its housing management system to flag arrears cases to its income team. However, the performance and effectiveness of the team was being compromised because the system was flagging cases that required no action…
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New appointments for Capita’s Advantage
Capita’s software services business has appointed three new members to its Advantage software senior management team. All three of the appointments are coming to Capita from Northgate. Andrew Blanchard joins as sales director for overall business growth, and has extensive experience in managing specialist sales, with a focus on the public sector. Andy Jones has…
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Pushing the boundaries of customer services
Social housing is in the midst of a customer service revolution. We have seen it in many ways already, with the development of customer service centres, web sites, online payments and social media. As a consequence, over recent years we have seen the loss of rent collectors, repairs inspectors, local offices and resident wardens. More…
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New appointments at DTL Creative
DTL Creative has added Civica’s Jim Walker to its consultancy team, alongside Paul Aitken from South Lakes Housing as an associate consultant. David Loudon, founder of DTL Creative, said, “We have also just launched a new data analytics offering in partnership with Aquila Insight. Together, we use data, advanced analytical techniques and cutting-edge technology to…
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