Aareon’s QL software has been chosen by Rooftop Housing Group as its new housing management system, with support from Alysium Consulting. Following an internal review, Rooftop Housing engaged Alysium Consulting to help them during the process of specifying requirements and procurement, managed through a ‘competitive dialogue’ route. Lesley Buckels, lead consultant, Alysium Consulting, said, “This…
Rooftop Housing opts for Aareon HMSRead More →
057 - May 2017
Castleton CRM at Scottish Borders Housing
Scottish Borders Housing Association went live with Castleton Technology’s EDRM and CRM software in April 2016, initially for complaints and anti-social behaviour, and for general enquiries in August 2016. Integration of the housing provider’s repairs service into the CRM system began last month, with mobile working and self-service repairs for tenants expected early next year….
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Ranting and raving at Flagship
Flagship Group will be using Rant & Rave’s online customer engagement platform to listen to its tenants in a bid to better understand their needs. Flagship will be rolling out Rant & Rave as a real-time solution across all housing types, covering all customer journeys, and a multitude of touchpoints using email, SMS and IVR….
Ranting and raving at FlagshipRead More →
Southwark streamlines service charges with Northgate
The London Borough of Southwark has streamlined its service charge process with help from Northgate Public Services. With the Right to Buy policy increasing the number of leaseholders, the council realised that it was vital that service charges were billed correctly and collected promptly, so it commissioned an end-to-end review of service processes to check…
Southwark streamlines service charges with NorthgateRead More →
South Lakes takes M3 for repairs diagnostics
South Lakes Housing Association is using M3 Housing’s M3Central Diagnostics to enable more accurate diagnoses of its tenants’ repairs requests. In 2014, South Lakes formed a customer services team (CST) as the first point of contact for all repair enquiries. At first, the largely non-technical CST staff had difficulty accurately diagnosing repairs. South Lakes also…
South Lakes takes M3 for repairs diagnosticsRead More →
Digital care and the internet of things
Continuing our series of features on the internet of things (IoT), Housing Technology interviewed Appello’s chief technology officer, Carl Atkey, on the digital-care provider’s view on the subject. Why is the internet of things important? From smart toothbrushes that can monitor your dental health to connected cars that know before you do that a part…
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