Earlier this year, GreenSquare held a ‘digital visioning’ day with a large group of staff and colleagues as we get ready for digital transformation. This transformation is due to our need to increase customer satisfaction and find new ways to deliver services on a more flexible and cost-effective basis. We are currently in the middle…
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058 - July 2017
GDPR – What it is and why the housing sector should care
Along with every other organisation holding customer and employee personal data, the housing sector will need to comply with stringent new laws which come into force on the 25th May 2018. The General Data Protection Regulation (GDPR) is EU legislation designed to beef up data protection regulations and replaces the existing Data Protection Act (DPA)….
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Solihull Community Housing upgrades its HMS to Capita OPEN
Solihull Community Housing has upgraded its Capita housing management solution to the software provider’s integrated OPEN suite. Having previously been using Capita’s housing management software as well as OPENContractor, SCH identified a range of efficiency and service improvement opportunities that it could achieve by joining all services up via a single IT platform. As a…
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Bromley’s five-year contract with Orchard
The London Borough of Bromley has chosen Orchard as its supplier for housing and case management, multi-channel CRM and digital services. As part of the five-year contract, Orchard will also provide a fully-managed hosted service. In addition, Bromley is the choice-based lettings provider for a number of housing providers, so it is also planning to…
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Why UX is the new bricks and mortar of housing management
User experience (UX) is fast becoming a unique selling point in the selection of software products. As well as the need to provide tangible benefits and rich functionality, a strong user focus and a fresh look and feel are increasingly recognised as important requirements of IT solutions in determining how effective or well adopted they…
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A digital platform for today’s housing sector
Civica’s executive director for housing and asset management, Jeff Hewitt, looks at future housing trends and discusses the evolution of Civica’s housing portfolio for tenants. What are your views on the future of digital in social housing today? Have you seen any particular trends? Advances in technology and automation, the proliferation of devices and communications…
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