‘Digital transformation’ has existed as a mainstream term in the IT sector for a long time, and before that, the phrase used was ‘channel shift’. Both are terms for a project or strategy taken on by an organisation to change the way either it provides services to customers or how the staff interact into a…
If nothing goes wrong, you’re not innovatingRead More →
063 - May 2018
Scottish RSLs invest in RentSense
Six Scottish housing providers and local authorities have signed up for Mobysoft’s predictive analytics Rentsense software within the first three months of 2018, primarily to mitigate the effects of the introduction of full-service universal credit. Gregor Booth, operations director, Waverley Housing Association, said, “We wanted to plan for the full-service roll out of universal credit…
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McDougall’s BigChange productivity gains
As part of its provision of reactive repair services to social housing providers, McDougall Group has boosted the productivity of its mobile workforce with the introduction of mobile working software from BigChange. McDougall’s entire mobile operations in central Scotland are managed using BigChange, with the cloud-based system handling all work planning, CRM, scheduling and reporting…
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Keeping covered – Monitoring tenant activities
Smart home devices are predicted to represent a £347 billion market by 2019. But connected homes aren’t all about smart phone-controlled TVs – they are already providing housing providers with new ways to maintain their properties and avoid tenant disputes. It has never been more important for housing providers to be better aware of their…
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How housing providers can save on IT costs
Technology can undoubtedly deliver cost and efficiency benefits, but insufficient management of IT means these savings can quickly be eroded. Software in particular is one area in which spending can easily spiral out of control, both in terms of procurement and managing assets. To deliver the maximum benefits for the minimum cost, IT teams in…
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Riverside chooses Capita’s One HMS
Riverside has selected Capita’s One housing management system to support its house-building programme. Capita One will enable a 360-degree view of Riverside tenants and properties and support the automation of many of the housing provider’s day-to-day processes. The new housing management system also includes full asset management capabilities for Riverside’s property development strategy. Carol Matthews,…
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