I want to tell you about my last 24 hours on earth. I don’t mean that something terrible is going to happen to me tomorrow; what I mean is, let me tell you about the 24 hours I have just experienced and, specifically, my digital experience. 0645 – The alarm on my phone goes off….
When is an internet connection not an internet connection?Read More →
064 - July 2018
Understanding your tenants to beat the UC challenge
Local authorities and housing providers must use data to provide a faster and more efficient service for the tenants they serve, says Gary Bell, Civica’s executive director for managed services. Universal credit, the government’s ‘flagship reform’ of the benefits system, was introduced to make welfare payments easier for local authorities and housing providers. It was…
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Sneak preview – Housing Technology’s The E-State of the Nation 2018
We are in the middle of gathering data for our ‘The E-State of the Nation 2018’ report (there’s still time to contribute to the online survey at housingtechdev.wpengine.com/2018report), so we thought it would be interesting to give you a very rough snapshot of the likely trends so far: Business vs. technology decisions – Housing providers’…
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The empty call centre
Channel shift has been a hot topic in housing for a few years now and certainly for us IT suppliers, it has been a buzz phrase that we’ve all been riding on the back of for a while. Channel shift is essentially all about trying to get tenants online and reduce the number of times…
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Moat saves £800k with Mobysoft
Moat Homes has reduced its tenants’ rent arrears by £800,000 within a year of deploying Mobysoft’s RentSense software as a replacement for a dated CRM system in advance of the full introduction of universal credit. Moat’s income team was originally using its CRM system to manage their arrears workload. However, the combination of the introduction…
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The limitations of poor housing data
Housing providers collect lots of data – there can be more than 500 data points per property – but fragmented systems, low-quality data and an inability to integrate information all stand in the way of being able to realise the potential of this rich resource. Poor data and antiquated data systems that are no longer…
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