ParaDPO’s co-director Clifford Barton explains how GDPR is now part of our everyday existence (not that the Data Protection Act 2018 is beyond current thought), ranging from the curious tenant or the fractious employee wishing to exercise their rights over how their personal data is used, to the largest housing providers with a duty of…
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065 - September 2018
Intelligent connectivity – Not a just a pipe dream
As BT launches its Intelligent Connectivity future networks proposition to the market, a number of my CIO customers across the housing sector have asked me how this is relevant for them. Why would more investment in the network underpin any digital transformation plans to achieve a smarter digital future? On the one hand, procurement frameworks…
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ROCC partners with Purrmetrix
ROCC, developers of the widely-used Uniclass housing software, has announced a partnership with IoT supplier Purrmetrix. The partnership is expected to form the foundation for a series of smart-home solutions to monitor the environment and condition of housing providers’ properties using Purrmetrix’s low-cost IoT sensors, with the sensors automatically reporting temperature, humidity or carbon dioxide…
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Enghouse set to streamline Flagship’s communications
Flagship Group is just about to implement a new system from Enghouse Interactive for its contact centre to pull all forms of tenant communications together in the same place. At the moment, the housing provider faces a conflict between the need to offer tenants more options for how they interact with Flagship and the disparate,…
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Mobysoft hits a RentSense century with BPHA
BPHA has become Mobysoft’s 100th customer in the UK housing sector for its RentSense income analytics software, with the aim of protecting its rental revenues and mitigating the effects of universal credit. George Parkinson, head of housing operations, BPHA, said, “With the continued roll out of universal credit, we are spending much more staff time…
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Thrive Homes’ digital services from GCI & Skype
GCI has won a contract to support Thrive Homes’ agile working and transformation of its customer experience with more omni-channel services and mobile working. GCI is implementing Skype for Business and GCI’s Cloud Contact Centre for seamless communication and collaboration between teams, new channels of communication for customers and real-time reporting. GCI will also provide…
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