Moat has reported on its digital transformation programme, which started last year, with the help of infrastructure provider Rackspace and digital consultancy ORM. The process started by looking at Moat’s long-term vision and business objectives, in tandem with customer needs and behaviours, to design a solution that fulfilled those customer needs while delivering tangible business…
Moat goes digital with Rackspace & ORMRead More →
065 - September 2018
The right approach to digital transformation
The world we live in is obsessed with information; although society is firmly in the ‘information age’, there is a tendency to collect data from every conceivable source and present it ad nauseum. In business, the analysis of data can provide organisations with vital competitive advantage if – and only if – the resultant information…
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South Liverpool Homes takes Orchard Income Analytics for rent arrears
Orchard’s Income Analytics software has been chosen by South Liverpool Homes to reduce its rent arrears. Jackie Bishop, income enforcement manager, South Liverpool Homes, said, “We are already seeing a rapid response from tenants to our SMS messages and emails, meaning that this cuts down on our income officers having to visit homes and enables…
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Orchard transforms income collection for Castles & Coasts
Castles and Coasts Housing has engaged with Orchard to become more proactive in its approach to income collection with the implementation of Income Analytics. In common with most other housing providers, Castles and Coasts has found that tenants who go into arrears will bury their heads in the sand rather than engage with support, so…
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MHS Homes’ online services from Cloud Dialogs
MHS Homes has introduce tenant self-service using a new digital platform from Cloud Dialogs. As well as tenants being able to book appointments with their housing officer and arrange repairs, MHS operatives can book additional visits and the software calculates travel times, so only the closest and most suitably skilled person is sent. The service…
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My Rent Rewards app launches in housing
Marketed as “the first cashback app that pays your rent”, My Rent Rewards has been launched for the UK’s social housing tenants. The app is free for tenants and is available from Apple iTunes and Google Play Store. All the cashback raised from tenants’ purchases from My Rent Rewards’ retail partners is ring-fenced and paid…
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