Enghouse Interactive and Voyager Networks have completed the installation of a new call-centre platform for Nottingham City Homes. Nottingham City Homes handles over 400,000 calls through its contact centre each year relating to the 27,000 it manages on behalf of Nottingham City Council. Most calls are repair related, but they also cover rent accounts and…
NCH on call with Voyager Networks & Enghouse InteractiveRead More →
067 - January 2019
Moat chooses ActiveH from MIS-AMS
As part of a digital transformation programme, Moat has chosen MIS Active Management Systems’ ActiveH as the underlying housing management system for its 20,000 properties. Mark Rogers, director of business transformation and insight, Moat, said, “We spent time focusing on getting the overall strategy behind our digital transformation right from the start. On meeting the…
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Devon Council opts for low-code OutSystems
Following a lengthy tender process, Devon County Council has awarded a three-year contract to OutSystems for a low-code application development platform. The council said, “We want to take advantage of the added simplicity, speed and functionality offered by the latest low-code application infrastructure technologies to develop better services for both citizens, staff and partners. The…
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Reside Housing’s IT overhaul with MIS AMS
Reside Housing has chosen MIS AMS’ ActiveH as its first dedicated housing application, at last giving the housing provider’s 35 staff access to modern IT and business capabilities way beyond its very dated legacy procedures and processes. The implementation includes all of ActiveH’s core modules for tenant, staff, supplier and property management operations. Gavin Rendall,…
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RHP cuts arrears with RentSense
RHP has bolstered its income collection function with the implementation of Mobysoft’s RentSense software. Sharon Kirby-Harris, rents manager, RHP, said, “Although we generally perform well as an organisation, we do need to carefully manage the uncertainty resulting from the full roll-out of universal credit. This means focusing on efficiencies and financial liquidity management. “Universal credit…
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All together now
What uniquely connects Sir Clive Woodward OBE, Simon Weston OBE, George Clarke, Baron Bird, Rev. Giles Fraser, Dr Sue Black OBE and Maggie Philbin OBE? They have all been just some of the keynote speakers from our past annual Housing Technology conferences and executive forums, illustrating the diverse nature of each event and how social…
All together nowRead More →
