According to a recent Department for Business, Innovation and Skills report, every £1 invested in design leads to an average return on investment of £25. Design thinking When asked to describe ‘design’ as a process or an outcome, most people would focus on the visual deliverables of a traditionally ‘visual’ exercise, but design as a…
Design thinking… Methodical problem-solving for people-centric businessesRead More →
068 - March 2019
Curo Housing’s Sunrise ITSM
Curo Housing is using Sunrise’s IT service management software to support its 550 staff. Curo’s service desk team looks after over 1,000 devices, including phones, PCs and Chromebooks. Since Sunrise went live in 2014, over 44,000 service tickets have been raised, resulting in a 98 per cent satisfaction rating from Curo’s end-users. Since the initial…
Curo Housing’s Sunrise ITSMRead More →
Self-service portals & Microsoft Dynamics… What next?
Once you’ve installed Microsoft Dynamics, what next? Well, the product itself has the flexibility to be extended in many different directions, and most of our customers are usually wanting to extend Dynamics so that others can access it via implementing a portal. Portals are an attractive proposition to many customer-facing organisations, offering the ideal win-win…
Self-service portals & Microsoft Dynamics… What next?Read More →
The deer park of integration – Controlling your rutting stags
In recent projects, I have increasingly found that it’s all about revolutionising the self-service experience for residents. The majority of tenants, even elderly ones, are prepared to self-serve (or their offspring will quite often tackle it for them), and done well, it can be more convenient, faster and available 24/7 for all the bread-and-butter interactions….
The deer park of integration – Controlling your rutting stagsRead More →
Mitigating business disruption events
The social housing sector is at significant and growing risk of disruptive incidents that can affect housing providers and their tenants. The fallout from the Grenfell Tower fire has rightly heightened all housing providers’ sensitivity to their duty of care towards tenants when a potentially life-threatening disaster strikes; even a lift breakdown in a tower…
Mitigating business disruption eventsRead More →
Allpay gains CCS payments accreditation
Allpay has been awarded a place on the Crown Commercial Service’s (CCS) payment solutions framework (RM3828). Steve Hope, account manager, Allpay, said, “As a supplier on the CCS payment solutions framework, Allpay can provide prepaid payment cards via ‘Lot 2’, which allows organisations to disperse funds to those in need, in a safe, secure and…
Allpay gains CCS payments accreditationRead More →
