I once worked with a housing provider that had a mystery problem. The number of tenant complaints it received suddenly shot up. Every week more people grumbled about their home. Some reported wet walls and window condensation, others talked about damaged furniture and a few tenants said they were having breathing difficulties. Operatives were dispatched,…
A new approach to repairs – Data aggregation and mappingRead More →
068 - March 2019
Warwickshire Council’s paperless inspections with NDL
Warwickshire County Council has transformed the stock-condition inspections of its £1 billion housing portfolio with a new inhouse-developed, NDL-based Condition Surveys app. The council originally had a manual, paper-based process involving inspectors using pen and paper to gather information on site then returning to the office to collate the information and manually add it to…
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Vivid trials new app to support vulnerable tenants
Vivid Housing is the first housing provider to pilot an app from TellJo that will provide early intervention to support its tenants and prevent them from getting into crisis situations. The TellJo app enables vulnerable tenants to assess their own support needs after completing a self-assessment and signpost them direct to relevant agencies to access…
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Data management in housing – Better analytics, intelligence and access
In February 2019 and for the first time in history, there were more people in the world over the age of 65 than under five. An ageing population raises the question; how can data and new technologies help housing providers to deal with some of society’s most vulnerable people and complex needs? Keeping track of…
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