Accent Housing, with help from Ascent Development, has been using ‘colour workshops’ to improve communication and collaboration within and between its technology team and other departments. Accent Housing’s digital team of around 30 people includes business analysts, data analysts, technicians, product managers and developers as well as team members working on the service desk managing…
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069 - May 2019
Why mums are the missing link in the ‘women in tech’ discussion
“We need more women in tech!” That’s the rallying cry being shouted from every corner of the country. There are countless organisations and initiatives aimed at achieving this, ranging from addressing the gender imbalance when selecting further education, through to making it easier for women to return to work after a career break. These are…
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Cathcart & District Housing signs with Designer Software
Cathcart and District Housing is now live with Designer Software’s web-based HomeMaster software. Christine Leitch CEO, Cathcart and District Housing, said, “The process of changing from our old Windows-based, on-premise system has been very smooth and the commitment from the project team at Designer Software has been exemplary. Our staff find the system very intuitive…
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Re-imagining housing – Are you IoT ready or not?
The internet of things (IoT) isn’t a technology revolution; IoT is a business revolution enabled by technology. This powerful statement was the crux of a presentation I gave at the recent Housing Technology 2019 conference. I explained that innovative organisations are taking advantage of a comprehensive set of technologies to make profound changes to their…
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Moving to ‘compliance plus’ with IT
The social housing sector is experiencing a myriad complex challenges that need to be promptly overcome. We have a growing population combined with an affordable housing shortage, national economic uncertainty and increased political focus on us from the housing Green Paper and the recent Homes (Fitness for Human Habitation) Act, to name but a few,…
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Digital agents and robotic process automation
Although tenants can’t necessarily choose their housing provider when looking for somewhere to live, they do expect their landlord to be able to deliver on all fronts, especially customer service. But how can housing providers’ contact centres keep up with tenants’ ever-increasing expectations and demands? And how can they resolve more complex queries while also…
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