Tunstall Healthcare has launched its Housing Services Portal, closely integrated with its widely-used Communicall tele-healthcare devices and software. The Housing Services Portal runs as an app on Windows tablets, connected via wi-fi to the Communicall Vi system to provide a live view of residents’ activities. Tunstall reported that the portal optimises care management time, improves…
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070 - July 2019
Never mind the KPIs, feel the experience
User experience, customer experience, voice of the customer, customer sentiment, customer focus, customer-centricity… regardless of how you describe it, there’s no denying that when it comes to digital, fast, simple and frictionless experiences are becoming the most important determinants of how your customers perceive your service and, by extension, you and your organisation. However, this…
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QuantSpark’s RentSense research for Mobysoft
A study by QuantSpark has found that Mobysoft’s RentSense software helps to reduce housing providers’ eviction rates by around 38 per cent, cut arrears by 1.6 per cent and reduce the number of tenants in arrears by almost 12 per cent. The Mobysoft-commissioned research from QuantSpark examined over one million social housing tenancies owned by…
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The ‘in the instant’ revolution for housing repairs
Deliveroo, eBay and Uber are just a few of the organisations leading the way with exceptional, instant customer experiences. By giving customers control, reassurance and convenience these companies have built trust and brand loyalty during a time of uncertainty. Consumers are becoming accustomed to Uber-style services with transparency and real-time reassurance. This standard of service…
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Grand Union’s £1m Castleton infrastructure deal
Castleton Technology has embarked on four-year managed service project at Grand Union Housing Group. The project is valued at around £1 million, with the initial cloud and unified communications implementation expected to be completed by August 2019. Castleton’s multi-cloud approach for the housing provider includes an ‘edge’ systems refresh, private-cloud hosting in Castleton’s ‘tier four’…
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Housing and the Freedom of Information Act
The Freedom of Information Act 2000 (FoIA) was enacted as part of a package of measures introduced by the Labour government aimed at improving the operation of the UK government by making it more accountable to the electorate through increased transparency. It directly affects ‘public authorities’ which are defined in a list contained in Schedule…
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