Clanmil Housing has implemented Civica’s Cx Housing digital platform in order to gain a real-time, holistic view of its tenant and property data, replacing multiple unconnected data sources that were hindering the housing provider’s front-line staff. Having struggled to collate data from a range of disparate applications and sources, as well as lacking a CRM…
Clanmil’s single view of data with Civica CxRead More →
070 - July 2019
Bringing people together – Transforming customer service with Microsoft Teams
More and more businesses are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical process of ‘flowing through the organisation’, and then looking at how they can best streamline that process in order to improve the customer experience. With the customer journey continuing to become…
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Interview – From Beyond Housing to Orchard Systems
Having spent years working with software providers from the other side of the fence in her role at Beyond Housing, Deborah McManus brings a unique perspective to her latest role as CTO of Orchard Systems. We spoke to Deborah about making the move from a housing provider to the supplier side, and the challenges both…
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Synapse360’s hyper-perfect Dell EMC solution for Bernicia
Bernica has completed its migration to a new Dell EMC ‘hyper-converged’ infrastructure, with the deployment carried out by Synapse360. Adam Watson, network and infrastructure manager, Bernicia Housing, said, “Following sustained growth, our old Nimble infrastructure was creaking at the seams. Performance was erratic, we didn’t have the IOPs we needed, we were running out of…
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Castleton adds Localz ‘Find My Engineer’ solution
Location and mobile technology experts Localz have been announced as a new software partner for Castleton Technology, with the addition of its ‘Find My Engineer’ solution to Castleton’s existing suite of housing software. Ian Stewart, commercial sales manager, Castleton Technology, said, “With an average of 20 per cent failed appointments and each failed appointment costing…
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Flagship’s Microsoft & ESRI BI-enabled arborists
How can technology help to manage 3,500 individual and 1,000 groups of trees covering an area from North Essex to North Norfolk? This was the question posed to Flagship Group’s business intelligence and GIS teams. Victoria Green, business intelligence developer, Flagship Group, said, “Our passion is delivering a great service for our customers, so we…
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