Ongo Homes has saved over £300,000 after implementing Kirona’s Dynamic Resource Scheduler (DRS) software by improving the efficiency of its repairs and maintenance teams arounds its management of void properties. The introduction of Kirona’s DRS software replaces the housing provider’s previous reliance on manual processes to collect data on its empty properties, allocating work to…
Ongo saves £300k on voids with KironaRead More →
070 - July 2019
Gaining Cyber Essentials certification at Link
As part of our on-going work towards digital security, Link Group has recently been accredited with the Cyber Essentials certification. The government-backed scheme helps organisations ensure adherence with security best practice for protection against the most common cyber-attacks. Cyber Essentials seeks to help businesses defend against most cyber-attacks, attacks which are generally very basic in…
Gaining Cyber Essentials certification at LinkRead More →
Reimagining compliance
When I was asked to write this short article, I understood that the purpose was to provide a documented process that defines what we do now, and what the future would look like with technology. Interestingly, my next thought was “how can you reimagine something that people still don’t fully understand?” Compliance is simply defined…
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The show must go on…
We’ve started in earnest on the production of the Housing Technology 2020 conference and as part of our background activities, it’s been interesting to look back to see how the focus and themes of the conference have changed since the first one in 2010 – those themes are a good barometer and bellwether for the…
The show must go on…Read More →
GreenSquare self-serves with Orchard
GreenSquare Group has implemented Orchard’s Digital Self Service platform to improve customer experience and the efficiency of its service delivery. After analysing the cost of engaging with its tenants, GreenSquare found that its telephone-based contacts were costing around £5 per transaction compared with just 5p for digital contact methods. Along with the housing provider’s wider…
GreenSquare self-serves with OrchardRead More →
Digital identity for vulnerable people
Etive Technologies is working with the Government Digital Service (GDS), Post Office, DWP and Tower Hamlets Council on a leading public- and private-sector project to implement highly-assured online identities for hard-to-reach customers, that are fully interoperable with Gov.uk’s Verify service. This beta project will support vulnerable citizens who lack a digital footprint to achieve an…
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