Why does the housing sector continue to expose itself to unnecessary risk and inefficiencies by using spreadsheets to manage planned work? While there is widespread adoption of new technologies to support housing maintenance and repairs, it’s staggering to see that Excel is still being used to manage and monitor complex planned, cyclical and programmed works….
Are your spreadsheets beyond repair?Read More →
074 - March 2020
A code of ethics for chatbots
More and more of the housing providers and local authorities I talk to have recognised that their customers want self-service capability and that a chatbot is the best way to provide it. From providing automated customer service for rent queries to raising a repair, chatbots offer an opportunity to serve customers on multiple digital channels…
A code of ethics for chatbotsRead More →
Telford and Wrekin workers never alone with StaySafe
Telford and Wrekin Council is using StaySafe’s app and cloud-based monitoring service to protect its lone workers. The StaySafe Android- and iOS-compatible app allows workers to notify managers of their whereabouts by simply pressing a button. The check-in feature encourages workers to start a session at the beginning of their day and end the session…
Telford and Wrekin workers never alone with StaySafeRead More →
Standardised IT integration enables M&A success
Political and economic uncertainty has contributed to the UK social housing sector undergoing significant consolidation during recent years. A large number of mergers and acquisitions have taken place in an attempt to save costs and create efficiencies. A great deal has already been written about the role that IT plays in housing M&As. The main…
Standardised IT integration enables M&A successRead More →
M-Files’ EDRM at Newark & Sherwood Homes
Newark and Sherwood Homes is using M-Files to completely revamp how it stores, searches and retrieves all of its property and tenancy information. By shifting away from traditional folder structures and using metadata instead, NSH’s staff can now quickly and easily find, manage and share information across the organisation by simply describing what a document…
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Baby steps for sustainable technology in housing
In the past, when people have discussed technology in the context of housing and certainly in the context of social housing, certain words are usually guaranteed to be used within 60 seconds of the conversation starting. Speed. Cost. Effort. Improvement. Drive. Change. Innovation. Productivity. Solution. Automatic. Connected. What do all of these words have in…
Baby steps for sustainable technology in housingRead More →
