Agreeing & implementing major IT change Getting all levels of an organisation on board with technology change is a challenge, especially when the forecast will result in increased costs. Even when the benefits of change are numerous and evidenced, the increasing of costs through one-off or on-going expenditure can be difficult and time-consuming to justify….
Overcoming IT challenges and change at Housing PlusRead More →
074 - March 2020
Ground-breaking solutions with Office 365
Office 365 as a sector-specific solution As the adoption of Microsoft Office 365 powers ahead in the housing sector and most social housing providers have completed their migrations of email to the cloud, many are now embarking on true digital transformation via the ground-breaking Office 365 Power Platform. The Office 365 journey has been an…
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Mobile-first to the cloud
Two of the most-discussed trends in social housing IT over the past few years have been: The migration of systems from on-premise to the cloud; Mobile-first approaches to tenant communications. More housing providers are asking whether it’s possible to scale their migration to the cloud, and to start with front-end services while back-end services remain…
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Stonewater launches HR chatbot from MHR
Stonewater has introduced a dedicated HR chatbot from MHR to drive employee engagement. The chatbot enables Stonewater staff to carry out many routine transactions within iTrent, such as booking holidays, checking over/flexi-time balances, submitting expenses, viewing payslips, clocking hours and managing their diaries, all from their smartphones. The pilot of MHR’s iTrent chatbot is the…
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Technology-led tenant engagement
Tenants expect more than ever before from their housing providers – speedier service, easier rent management, always-on assistance and improved communication channels. This is against a backdrop of tightening budgets and a multitude of channels to manage. So how can technology help housing providers streamline ways of working and enhance this experience? And what should…
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Wates Living Space on track with Castleton and Localz
Wates Living Space, the affordable housing maintenance provider, has introduced a new repairs and maintenance tracking system from Castleton Technology and Localz for its residents. The ‘Find my Engineer’ tool lets residents track their operative’s estimated time of arrival in real-time and follow their approach using a live map. The tool was developed by Localz…
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