IoT-based building performance specialist Minibems has appointed Nigel Pugh as its new chief technology officer. Pugh’s previous experience includes his involvement in the development of the Hive home platform and 20+ years’ experience in software development at UBS, Betfair, Canonical and Alertme.com (Hive’s underlying platform). Minibems applies advanced IoT technology to building performance to deliver…
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074 - March 2020
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Suppliers of housing management systems have often been criticised for not delivering functionality in line with trends seen in other sectors or applications, and for not actively listening to or engaging with customers enough when working on new developments. Aareon has taken this feedback on board and fundamentally changed our development methodology for QL Next…
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What’s the point of customer feedback?
For many years, the measurement of customer satisfaction (CSAT) has played an important and high-profile role in the housing sector. Most RSLs publish annual CSAT targets, for both repairs and ‘overall satisfaction’, and they publish their attainment against those targets. There’s a regulatory imperative behind this and, of course, CSAT provides a useful barometer of…
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How to be the AirBnB of social housing
It was good to see in the previous edition of Housing Technology (January 2020) profiles of 40 of the next-generation technology companies focusing on the social housing sector. Several of the sector’s most influential people have also been writing about digital in the trade press this month. Like most people, James Tickell, a partner at…
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Digital transformation needs digital inclusion
This article aims to offer some practical insights into how housing providers can benefit from embedding digital inclusion as a core part of their overall digital transformation efforts. Building the case for digital inclusion In 2018, research conducted by the Office for National Statistics (ONS) suggested that eight per cent of people in the UK…
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Impact Reporting joins Procurement Hub
Procurement Hub, part of Places for People, has signed Impact Reporting to its growing procurement consortium. Places for People invested in Impact Reporting in 2019 after working together for the past two years on social value monitoring and reporting. Procurement Hub plans to work with Impact Reporting to help customers and suppliers in the public…
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