Gentoo is now in its first phase of a programme to use robotic process automation (RPA) to minimise the need for human intervention in manual, repetitive and error-prone tasks, based on technology from The Robot Exchange. Nigel Wilson, CEO, Gentoo Group, said, “The initial automation was a non-customer facing administration task. By trialling the technology…
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074 - March 2020
The rise of senior CX roles in social housing
No two people are the same, so it stands to reason that no two tenants are the same either. Within social housing, you have tenants with a wide range of opinions, income levels, religions, political views, education levels and awareness of technology (more on this later). Due to these differences, it means a one-size-fits-all approach…
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Riskhub launches housing compliance & data management portal
Riskhub has announced the launch of its cloud-based solution for housing providers to handle their statutory compliance and risk assessment requirements. Set to revolutionise the way organisations assess, manage and action compliance requirements, Riskhub is used by some of the UK’s largest housing providers to oversee more than 100,000 properties at the moment. The centralised…
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CertOn’s online portal for housing documents
New technology start-up CertOn is using a combination of QR codes, an app and online portal to safeguard and give immediate access to any important property-related documents. At the Electrical Industry Awards in 2019, CertOn won awards for ‘best electrical app’ and ‘commercial product of the year, as well as the ‘top product award’ from…
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Digital transformation… More than just plumbing
When it comes to digital transformation, the term ‘fixing the plumbing’ gets used a lot to reinforce the need for housing providers to improve their systems. What it doesn’t capture, however, is the need to go further to effect change today in the housing sector. Fixing the plumbing is a lengthy and complex task. While…
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Broadacres Housing’s Aareon portal & app
Broadacres Housing has relaunched its tenant portal and app based on a new platform from Aareon, with 200 of the housing provider’s tenants directly involved in the development and testing of the pilot version of the new service. After registering, tenants can view and manage information about their account and tenancy agreement, make payments, and…
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