Britannic Technologies is offering its SaaS-based Inbox solution free to housing providers during the pandemic. Inbox acts as a triaging service, processing large volumes of digital interactions such as email, web chat, social messaging and WhatsApp messages, presenting housing providers’ call-centre agent with a single screen of all digital communications. Inbox enables organisations to only…
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075 - May 2020
We’re in this together…
What a very strange world we are living in right now. As I type this, I am sitting opposite my son who is doing his school work online, I have a daughter upstairs who is now not sitting her GCSEs and is missing her friends and I have a wife who is a frontline medical…
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Agile planning pays off for LFHA
Source: Leeds Federated Housing Leeds Federated Housing made the decision to work in a more agile way nearly two years ago. The aim was to make the business work smarter for customers and staff. Staff have been given the opportunity to work remotely and provided with a number of technological solutions so that they aren’t…
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What is GIS and why use it?
At the Housing Technology 2020 conference at the beginning of March, delegates learnt more about GIS and how one housing provider, Orbit, was using this technology to make huge savings of £11 million. This article is an abridged version of Cadcorp and Orbit’s presentation at Housing Technology 2020. What is GIS? Any data with a…
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Using IT to tackle our biggest challenge
We began testing our strategies for full remote working several weeks before the government announced lockdown. With our systems in place, our entire team was encouraged to work remotely a week before the lockdown order. Business as usual monitoring was carried out over the first week to ensure everything we do could be done and…
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Learning from coronavirus – Sector-wide IT collaboration?
“If you want to go fast, go alone. If you want to go far, go together.” African Proverb As we all grapple with the impact of coronavirus, it’s obvious that we are ‘stronger together’. The crisis has illustrated that the housing sector and its various ecosystems are mutually interdependent and must collaborate. The absolute need…
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