I’ve worked in many sectors over the years, and none comprises a nicer bunch of people who take customer care as seriously as we do in social housing. Unfortunately, turning the sector’s good intentions into good practice is often constrained by budgets. But it’s not just about the money; technology is also an important element…
How chatbots make customer services more humanRead More →
076 - July 2020
Aareon launches QL Next Generation
Aareon UK is launching Aareon QL Next Generation, a cloud-ready, browser-based and user-focused iteration of the company’s housing-specific ERP system. Instead of designing the new system itself, Aareon enlisted the close involvement of its customers to completely redesign the way the product works, directly based on its customers’ end-users’ requirements via a series of workshops…
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IT and sympathy…
In our experience and from anecdotal reports, up to 80 per cent of non-IT staff are unaware of the remit of an IT department. IT departments do a superb job of engineering, but expectations of IT often include software development or process refactoring. These are increasingly arenas for specialist outsourcing. A rock and a hard…
IT and sympathy…Read More →
Lockdown’s legacy
How the pandemic could change the face of senior executive teams and what it means for IT professionals in housing. Following the announcement of the lockdown, the sound of sighs emanating from IT offices was almost audible as IT teams looked ahead with trepidation to the onslaught of questions, endless to-do lists and long working…
Lockdown’s legacyRead More →
ClwydAlyn Housing selects Voicescape for rent collections
ClwydAlyn Housing in North Wales has chosen Voicescape to deliver its Collections software to help tenants pay their rents on time, reduce arrears and generally mitigate the effects of universal credit. The housing provider is also using the Voicescape service, which combines tenant data with behavioural insights, to provide welfare contact in response to the…
ClwydAlyn Housing selects Voicescape for rent collectionsRead More →
Together Housing’s working from home with Mobysoft
Together Housing has just completed a successful end to its 2019/20 financial year by beating its annual arrears target and reducing evictions by 39 per cent, citing its use of Mobysoft’s RentSense software as a key reason for its success. Jackie Tagg, income manager, Together Housing, said, “We achieved and exceeded our year-end performance targets…
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