North Tyneside Council is now seeing measurable improvements to its business processes since implementing Orchard’s AccuServ repairs and maintenance software last year. In April 2019, North Tyneside Council completed a two-year project to bring their construction and responsive repairs services back in house after previously outsourcing them. The council was primarily looking for a cloud-based…
North Tyneside’s experience with Orchard Repairs & MaintenanceRead More →
077 - September 2020
Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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Manifest’s Tower Hamlets contract
Manifest, an IT and business consultancy for the housing sector, has been awarded a two-year contract to support and manage Tower Hamlets Community Housing’s line-of-business applications. Manifest’s contract includes business-as-usual support across a portfolio of at least nine business applications, leading improvement and implementation projects, and providing bespoke solutions. The consultancy will also be analysing…
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Harrow Council selects Civica’s cloud software for tenant services
Civica has won a five-year contract worth over £500,000 with Harrow Council to implement its cloud-based Cx Housing and Keystone asset management software. Civica’s software will support the council’s ambition to adopt cloud technology and create a single view of tenants across its 5,000 properties. A customer portal will support repairs and service requests, rent…
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Housing Insight – A success story
Established in 2011, PanConnect by Housing Insight was developed from a vision to provide the housing sector with an adaptable holistic set of software tools and business-focused solutions to enhance housing management processes. By 2013, product development was directed alongside strategic partnerships in the housing sector, including United Welsh Housing and Trivallis Housing. 2015 saw…
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Social value and hyperfast broadband
What does social value mean? Social value is widely embedded into project calculations, not just within housing providers but also in local authorities, central government and devolved governments across the UK. Many procurement exercises now include social value weightings in their tender documents, and boards increasingly want to demonstrate how their organisation contributes to creating…
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