Halton Housing has appointed Debbie Trust-Dickinson as its chief transformation officer and Paul Croston as its director of technology, digital and data. Before her permanent appointment as CTO, Trust-Dickinson had been at Halton Housing since January 2020 on an interim basis. She will oversee the next iteration of Halton Housing’s digital services, creating the IT…
Halton Housing’s senior IT appointmentsRead More →
077 - September 2020
Wellbeing with Housing Technology
We hope you have been keeping up with Housing Technology’s new Wellbeing platform (www.jobs.housing-technology.com/wellbeing) that we launched a few months ago. We have since published a range of features including articles and interviews with housing providers such as Home Group, Melin Homes and Gentoo Group. Housing Technology Wellbeing aims to give our community the opportunity…
Wellbeing with Housing TechnologyRead More →
Orchard’s Income Analytics cuts arrears at GreenSquare
GreenSquare has reported how it is using Orchard’s Income Analytics software to identify tenants failing into arrears earlier and take quick steps to work with them to manage their rent balance. Each day, the housing provider sends a newly updated three-year history of rent balances to cloud-based Income Analytics which then presents the most relevant…
Orchard’s Income Analytics cuts arrears at GreenSquareRead More →
Accelerating cloud-based transformation at Housing Plus
One of the many impacts of the pandemic is certain to be an acceleration in changes that we have already witnessed in consumer behaviour and customer expectations over the past decade. After a long period with very little choice other than to use self-serve, online and digital as default, it is not unreasonable to expect…
Accelerating cloud-based transformation at Housing PlusRead More →
IT finance & procurement 2020 – More progress needed
I was delighted to support the Housing Technology research team in advising on its recent ‘IT Finance and Procurement in Housing 2020’ market intelligence report, sponsored by Aareon (see housing-technology.com/research). I’ve read the report with keen interest and wonder whether it tells the story of a decade of progress or not. I joined the housing…
IT finance & procurement 2020 – More progress neededRead More →
Lockdown, compliance and business automation
When lockdown hit, it immobilised the entire housing sector; staff had to move to working from home, tenants and clients could only be supported online or over the phone and all repairs and maintenance work was brought to a sharp halt. Fast forward to now, after months of moving operations online and trying to digitise…
Lockdown, compliance and business automationRead More →
