Johnnie Johnson Housing has partnered with Mediaworks to deliver a new digital-first approach for its tenants and partners. Emma Midgley, head of transformation and communications, Johnnie Johnson Housing, said, “With more customer touchpoints happening outside office hours, and with considerations around social distancing for vulnerable residents, the demand for self-serve options is increasing. By introducing…
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078 - November 2020
Free tenant app from Optus Homes
Optus Homes has just launched Empient, a tenant app for housing providers with up to 2,000 properties. Gerry Kelly, CEO, Optus Homes, said, “As part of our launch, we are giving away free Empient licences to 50 smaller housing providers. There are no hidden charges or obligations – any housing provider with fewer than 2,000…
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Isle of Anglesey signs up with Mobysoft
Isle of Anglesey County Council has selected Mobysoft’s RentSense to help it with welfare reform and tackle the effects of coronavirus on its arrears. The council’s rent team was already dealing with the impact of universal credit before the start of the first UK lockdown, and it was aware that many of its peers in…
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Infoboss inks partnership with 3C Consultants
Infoboss, a specialist in automating the management and processing of data, has teamed up with 3C Consultants to deliver high-quality data management solutions to the consultancy’s housing customers. Mark Hobart, managing director, Infoboss, “Accessing and managing reliable, trusted, accurate and compliant data is vital to the success of every organisation. We understand data quality improvement…
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Democratising information and knowledge
The internet of things is going to begin providing huge amounts of data about our assets and customers, but how do we prevent data fatigue and turn this torrent of data into actionable business outcomes? What do you mean by ‘democratising information and knowledge’? In my experience, access to data has traditionally been in the…
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Gravesham’s self-service repairs with Active Housing
Gravesham Borough Council is moving all of its repairs reporting and appointment management online with Active Housing as part of its complete digital transformation of tenant services by 2023. The council has chosen the full suite of Active Housing’s Active Diagnostics products. These include the core Active Diagnostics product, allowing tenants to diagnose, log and…
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