As part of its digital transformation, Stonewater has launched a new virtual ‘property shop’ with Active Housing. Stonewater originally chose Active Housing to help with the full digital transformation of its services, included a new tenant portal, followed by a tenant onboarding application. Stonewater’s property shop showcases its properties available to buy or let, allowing…
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079 - January 2021
As safe as houses… Building resilience
My earliest childhood memories comprise pictures in my head, randomly coming to mind. I remember being with my dad in his garage at Clapham North in south London and wondering where my mother had gone. It’s all a bit vague, but I do remember a very kind social worker and a lovely nursery school in…
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How low can you go?
As we cover in our feature article in this issue, low-code (or even no-code) software promises to bridge the gap between housing providers’ business users’ desire to develop new tools for, say, tenant services, mobile working or straight-through operational processes, and the time and resource limitations of their IT departments. There is much to commend…
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Your Housing’s dynamic scheduling with Fast Lean Smart
Fast Lean Smart’s Visitour dynamic scheduling software has been chosen by Your Housing Group for its field-based operations. The new software will be first used by Fix360, Your Housing’s dedicated property maintenance division before being rolled out for the housing provider’s other functions such as surveyors and housing officers. Visitour will be integrated with Your…
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Johnnie Johnson Housing partners with Huume for CBL transformation
Johnnie Johnson Housing has chosen a new cloud-based system from Huume for its choice-based lettings. The implementation of Huume Allocate upgrades the housing provider’s direct lettings system, via an old-style waiting-list approach, to a dedicated, flexible and modern platform. Natalie Kaprielian, operations expert, Johnnie Johnson Housing, said, “We are delighted to have appointed Huume as…
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Livin’s 45% faster repairs with Meritec
Following the introduction of a new customer experience (CX) platform from Meritec, Livin Housing is now processing its tenants’ repairs requests 45 per cent faster. Livin chose a solution from Meritec via the government’s G Cloud framework to transform its CRM processes using a flexible digital CX platform. It enabled the mobilisation and increased visibility…
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