When you hear the term ‘hybrid’, you probably don’t associate it with customer communications, but it could be key to your digital transformation success with communications in 2021. Delivering the best possible customer experience and going 100 per cent digital is the holy grail for many housing providers, but it can often feel like an…
Hybrid communications’ transformationRead More →
079 - January 2021
EMH Homes saves £1 million with Totalmobile
EMH Homes has saved over £1 million in 2020 following its transition from paper-based scheduling to digital scheduling using software from Totalmobile. Before the introduction of digital scheduling, EMH’s group companies was each using different direct labour organisations, making it impossible to monitor and manage KPIs across the group due to a lack of connectivity…
EMH Homes saves £1 million with TotalmobileRead More →
Team Netsol’s housing benefit checker
Team Netsol has extended its BECS revenue and benefit systems with the launch of its Housing Benefit Award Accuracy Checker. HBAAC is designed to help local councils manage the mandatory full case reviews of their housing benefit caseloads, highlighting claims that have a high risk of undeclared changes or housing fraud. It also transforms the…
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Video killed the interview star…
Video interviews have become commonplace since the start of the pandemic and will remain a popular hiring tool in the future. Preparing for a virtual interview is similar to getting ready for a face-to-face one because the questions you will be asked and the ways you should conduct yourself are the same. There are a…
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Thrive Homes and CCHA go ‘digital first’ with Conosco
London-based IT service provider Conosco has been appointed by Croydon Churches Housing Association (CCHA) and Thrive Homes to introduce a ‘digital first’ approach as part of their respective digital transformation strategies. Conosco has revamped CCHA’s IT infrastructure and migrated its environment away from hosted servers to scalable cloud-based virtual machines, saving considerable IT maintenance and…
Thrive Homes and CCHA go ‘digital first’ with ConoscoRead More →
Squared away with MRI Software
Despite the first coronavirus lockdown, Squared Housing has embarked on a transformation project to overcome back-office inefficiencies across its operations. In February 2020, after a review of the market and their current systems, Squared Housing’s IT and finance director, Steve Behan, decided to move to a cloud-based software suite and implement solutions more suited to…
Squared away with MRI SoftwareRead More →
