Usable data is the string that connects our modern world. Housing providers have information on available houses and local authorities have never-ending lists of those in need of housing. Unfortunately, the current systems make it almost impossible to efficiently connect these two groups. For many housing providers, the process of creating and managing clean and…
Good data is usable dataRead More →
080 – March 2021
Data integration and straight-through processing
Housing Technology interviewed data integration experts from Aareon UK, Civica, FireAngel Safety Technology, IntoZetta and Northgate Public Services about how and why housing providers should be focusing on data integration and straight-through processing to improve their internal operations and tenant services. What is ultimate aim of data integration? Aareon UK’s ERP solution manager, Paul O’Reilly,…
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Southampton’s gigabit broadband from Hyperoptic
Southampton City Council’s tenants now have access to gigabit broadband (over 12x faster than the UK average) from Hyperoptic. Hyperoptic originally installed its network in Southampton in 2016 and has since expanded its reach to the council’s social housing properties. 4,000 council homes now have access to the Hyperoptic network, with a further 2,000 properties…
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Changing the channel for good
The mass adoption of new technologies is rarely a smooth curve, rather a journey punctuated by unforeseen lurches and tipping points. Chris Mansfield, business development director at AI chatbot innovator Futr, shares his thoughts on channel shift in the housing sector, and how we can make it stick. As someone focused on customer contact innovation…
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Following the golden thread to fire safety
Dame Hackitt’s independent review of building regulations and fire safety, combined with the release of the draft Building Safety Bill and the recent formation of the National Construction Products Regulator, continue to drive cultural and regulatory changes throughout our sector regarding the safety and suitability of residential buildings, particularly high-rise structures. FireAngel’s connected homes director,…
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Self-service portal success
There’s no doubt that self-service portals have become an important tool for social housing providers by helping to manage and respond to tenants’ requirements. Whereas before, tenants would have had to face long call-times and queues to speak to their provider, they can now easily report any issues, update information or pay rent using a…
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