Following a two-year pilot project in 500 homes, Flagship Group is installing Switchee smart thermostats in 20,000 of its properties from April 2021 onwards, with the aim of moving closer to a proactive and predictive maintenance strategy. As well as cutting tenants’ fuel bills, data is sent from the Switchee devices via the mobile phone…
20,000 Flagship properties in Switchee IoT dealRead More →
081 - May 2021
Sophos whitepaper on cyber-security in housing
Sophos has just published a whitepaper, ‘Housing-sector cybersecurity: How to build strong security foundations & respond to cyber incidents in 2021’. The whitepaper profiles three housing providers, Action Housing & Support, Futures Housing and Williamsburgh Housing, and looks at how they have developed their own solutions to the problems of cybersecurity risk, limited budgets and…
Sophos whitepaper on cyber-security in housingRead More →
Stockport Homes’ £1.2m deal with Civica
Stockport Homes has signed a five-year contract with Civica worth £1.2 million. Civica will supply its cloud-based Cx Housing, Asset Management, Contractor Workforce and Abritas software to streamline tenant services, increase automation and improve mobile services. Civica’s software will support Stockport Homes’ plan to consolidate all online processes and move to a more tenant-centric model….
Stockport Homes’ £1.2m deal with CivicaRead More →
Introducing the data revolution
MRI Software has been running a series of breakfast briefings over the past few months, hosted by me, Colin Sales (CEO, 3C Consultants), Michael McLaughlin (social insight lead, HACT) and Phil Brining (operations director, The Data Protection People). The first briefing covered the challenges in social housing with respect to data and the need for…
Introducing the data revolutionRead More →
Vericon’s connected boiler trial in Cambridge
South Cambridgeshire District Council has installed Vericon Systems’ BCM devices in tenants’ homes as part of a ‘connected boiler’ pilot project to remotely monitor the condition of boilers and predict when failures are likely. The devices are monitored and managed via Vericon’s online portal, with performance data that can be recorded and analysed to predict…
Vericon’s connected boiler trial in CambridgeRead More →
Knowing the unknown – Using familiarity to improve customer service
Author: Sam Winterbottom is the public sector director at Gamma. This article was written in collaboration between Sam Winterbottom and Andrew Tucker, the success manager at Cirrus. When it comes to customer engagement, housing providers benefit from a relatively informed position compared with others within and beyond the public sector. At a time when every…
Knowing the unknown – Using familiarity to improve customer serviceRead More →
